Operations Improvement

Our Operations Improvement Services focus on helping organizations run as efficiently and as effectively as possible. All organizations have limited resources, and it is poor stewardship to allow a sub-optimal return on investment on these resources. We assist organizations by helping them to do the right things (effectiveness) and to do things right (efficiency). Our services are organized into the following categories:

Operational Improvement

Organizational Development

Change Management

Operational Improvement

Most organizations believe that they are operating at optimal productively; generally this isn't true. Even if an organization was originally setup to function optimally (which is wishful thinking most of the time), organizations operate in an ever-changing environment of growth and contraction, technology and methods, customer sophistication and business requirements. Change requires organizations to respond. Generally that response is reactive, creating a patch-work of responses that don't fit well with each other and that introduce inefficiency and waste into the organization.

Our Operational Improvement services are always implemented with the mindset of eliminating waste and improving productivity; these services include:

Cost Reduction/Revenue Enhancement Studies

Business Process Reengineering

Best Practices Benchmarking

Infrastructure Building

Organizational Development

As organizations grow and respond to external change they mature into organizations that are very different from where they began. These organizations have developmental needs that must be addressed. Some of these developmental needs are inherent to the organization itself, but most of them relate to developing the people within the organization. Our Organizational Development services include:

Team Building

Organizational Culture Building

Incentive Compensation Plans

Performance Management Plans

Professional Development

Management Coaching and Mentoring

Training Development and Delivery

Change Management

Change happens. Change is both a blessing and a curse. It comes at us from all directions, internal and external, and at an ever-increasing rate. Environmental change is like erosion; there is no stopping the eroding force of water; as an organization all we can do is respond to it, implementing additional changes to stop or divert the erosion. It is the cumulative effect of these reactionary changes that we address with our Operational Improvement services.

Our Change Management services are directed at improving the success and acceptance of proactive management driven change. The focus of these services are making sure that the organization understands the change, believes the change is necessary, is willing to support the change once implemented, and is willing to participate in making the change happen.